QuikSlip ┃ Management Software

QuikSlip Property Management (QSPM) serves as a centralized platform for QuikSlip customers, including apartment complexes, to effectively oversee their parking lots. An integral component of QSPM is the Parking Manager, providing property managers with comprehensive control over every aspect of their parking facilities. Among its notable features, the ability to tow vehicles stands out as one of the most frequently utilized functions. This feature promptly relays pertinent information to dispatch, facilitating the expeditious impoundment of violating vehicles. This capability extends its impact across more than 5 complexes, involving 5 dispatch companies and over 80 truckers in the process.

Presently, managers face challenges when attempting to request impounds for dispatch, compounded by the intricacies of navigating the QuikSlip product. While QuikSlip was initially designed for property managers, the QSPM product lacked optimization for managerial use, leading to confusion and inefficient workflows.

My Role

QuikSlip aimed to enhance the property management interface and routing to boost managerial efficiency, ultimately improving customer satisfaction. In response to this challenge, I devised user-friendly solutions, including features like guest parking, tenant parking, and streamlined staff and tenant roster management.

The primary challenge addressed was finding a balance between providing essential information to property managers and ensuring guest satisfaction with parking passes. The research revealed information overload from management requests to dispatch as a key issue. The solution involved optimizing parking tables by presenting only necessary columns, using colored badges for quick decisions, and refining user search with clearer categorization in filters and a legend for efficient navigation. This streamlined approach aimed to assist managers with time constraints in effectively managing parking lots.

The research revealed that users primarily sought key parking lot information, such as overdue passes and current guest count. I spearheaded a sourcing initiative, remotely testing prototypes with over 25 managers from three communities in Dallas. The insights gathered from discussions with seven participants led to significant design decisions.

Manager Friendly Interactions

From the testing, it became evident that managers faced challenges in swiftly grasping the platform's usage. Navigating the parking pass table posed difficulties for many. This discovery reinforced our commitment to enhancing both the table and the overall product.

Iterating the Parking Table

By conducting tests, I discovered that parking time, guest name, and car make and model could be consolidated into columns for managers. This insight bolstered our strategy to enhance the efficiency of the QuikSlip ecosystem.

Never Worry about Parking

Managers face continual stress stemming from various complex factors. When the QuikSlip software identifies an overdue parking pass, dispatch is promptly notified to facilitate the seamless operation of the complex parking lot.

Find Vehicles on the Fly

Managers allocate a finite time for parking lot management. To optimize this time effectively, they can easily search or filter for specific guests, tenants, vehicles, or parking pass statuses.

Violators Gone with a Click

Managers may, on occasion, find it necessary to have a vehicle in violation removed from their premises. To streamline this process, managers can simply fill out the "Tow Vehicle" request form if the guest possesses a parking pass, enabling dispatch to manage the subsequent impounding steps efficiently.

The parking system, delivered to over 5 complexes, enhances guest and tenant services, benefiting 250+ users monthly. User testing indicates time savings in finding parking information. Through regular communication, a user-friendly experience was designed, improving the workflow for 9 active property managers and emphasizing task automation for enhanced customer satisfaction.